Accessing Billing Settings

Navigate to your billing dashboard:

• Go to Settings > Billing
• Or click your profile > "Billing"

The billing dashboard shows:

• Next Payment: Amount and date of next charge
• Payment Method: Current default payment method
• Billing History: Past invoices and payments
• Current Balance: Any credits or outstanding amounts

Managing Payment Methods

Hire22.ai accepts multiple payment methods for your convenience:

Supported Payment Methods

• Credit Cards: Visa, Mastercard, American Express, Discover
• Debit Cards: All major debit cards with CVV
• UPI: Available for Indian customers (Google Pay, PhonePe, etc.)
• Bank Transfer: For Enterprise plans (manual invoicing)
• PayPal: Link your PayPal account

Adding a Payment Method

Updating Payment Methods

Update card details when they change:

1. Go to Payment Methods section
2. Find the card you want to update
3. Click "Edit"
4. Update expiration date, CVV, or billing address
5. Click "Update"

Removing Payment Methods

1. Go to Payment Methods section
2. Find the method to remove
3. Click "Remove"
4. Confirm removal

Billing Information

Keep your billing details accurate for invoices and receipts:

Company Billing Details

• Company Legal Name: Appears on invoices
• Billing Address: Full street address
• City, State, ZIP: Complete address details
• Country: For tax calculation
• Tax ID/GST Number: For business tax purposes (if applicable)
• Email for Invoices: Where to send billing notifications

Updating Billing Information

1. Go to Settings > Billing > Billing Information
2. Click "Edit"
3. Update necessary fields
4. Click "Save Changes"

Changes apply to:

• All future invoices
• Tax calculations going forward
• Receipt delivery address

Billing History & Invoices

Access all past payments and invoices:

Viewing Billing History

The Billing History section shows:

• Date: When payment was processed
• Description: What the charge was for
• Amount: Total charged
• Status: Paid, Failed, Refunded, Pending
• Invoice: Link to download invoice
• Receipt: Link to payment receipt

Downloading Invoices

1. Go to Billing History
2. Find the invoice you need
3. Click "Download Invoice" (PDF)
4. Save or print for your records

Invoices include:

• Invoice number and date
• Your company details
• Itemized charges
• Tax breakdown (if applicable)
• Payment method used
• Total amount paid

Email Receipts

Receipts are automatically emailed after each successful payment to your billing email address. If you need a copy:

1. Go to Billing History
2. Click "Email Receipt" next to any payment
3. Enter email address
4. Receipt is sent immediately

Handling Failed Payments

If a payment fails, here's what happens and how to resolve it:

Common Reasons for Failed Payments

• Insufficient funds in account
• Expired credit card
• Incorrect CVV or billing ZIP
• Card blocked by bank
• Exceeded credit limit
• International transaction blocked

Payment Failure Process

1. Immediate Notification: Email alert sent
2. Automatic Retry: We retry payment after 3 days
3. Second Retry: If still failing, retry after 7 days
4. Account Warning: Account marked "Past Due"
5. Service Limitation: After 14 days, account may be limited
6. Final Notice: At 21 days, account scheduled for suspension

Resolving Failed Payments

Refunds & Credits

Refund Policy

• Monthly Plans: Refunds available within 7 days of payment
• Annual Plans: Non-refundable after 30 days
• Unused Time: Prorated credits when downgrading
• Failed Service: Full refund if service was unavailable

Requesting a Refund

1. Go to Settings > Billing > Billing History
2. Find the payment to refund
3. Click "Request Refund"
4. Select reason for refund
5. Provide additional details (optional)
6. Submit request

Refund requests are reviewed within 2-3 business days. Approved refunds are issued to original payment method within 5-10 business days.

Account Credits

Credits appear on your account for:

• Prorated refunds from downgrades
• Service credits for platform issues
• Promotional credits
• Referral bonuses

Credits automatically apply to your next invoice.

Taxes & Compliance

Sales Tax/VAT/GST

Applicable taxes are calculated based on your billing address:

• US Customers: State sales tax where applicable
• EU Customers: VAT added (provide VAT ID to exempt)
• India Customers: 18% GST added
• Other Countries: Local taxes where applicable

Tax Exemption

If your organization is tax-exempt:

1. Go to Billing Information
2. Click "Add Tax Exemption Certificate"
3. Upload valid exemption certificate
4. Enter exemption ID/number
5. Submit for verification

Once approved, tax won't be charged on future invoices.

1099/Tax Forms

For US customers needing tax documents:

• Download all invoices from Billing History
• Annual spending summary available in January
• Contact support@hire22.ai for additional tax documentation

Payment Notifications

Stay informed about billing activities:

Automatic Notifications

You'll receive emails for:

• Payment Success: Confirmation after each payment
• Payment Failure: Alert with resolution steps
• Upcoming Renewal: 7 days before charge
• Card Expiring: 30 days before expiration
• Invoice Available: When new invoice is ready
• Refund Processed: Confirmation of refund

Managing Billing Notifications

1. Go to Settings > Notifications
2. Scroll to "Billing & Payments" section
3. Toggle notification types on/off
4. Choose email frequency
5. Save preferences

Billing Best Practices

Frequently Asked Questions

When will I be charged?

You're charged on your billing date each month (or annually). This date is set when you subscribe and doesn't change. View your next billing date in Settings > Billing.

Can I pay by check or wire transfer?

Enterprise customers with annual plans can arrange payment via wire transfer or check. Contact sales@hire22.ai to set this up.

Is my payment information secure?

Absolutely. We use Stripe and Razorpay for payment processing (PCI DSS Level 1 certified). We never store complete card details on our servers - only encrypted tokens.

Why was my payment declined?

Common reasons: insufficient funds, expired card, incorrect details, or bank blocking the transaction. Check the failure email for specific reason, or contact your bank for details.